Boycott Inode Internet Company in Austria... and Happy Easter

At about 10 am yesterday morning, my internet went down.
I spent more than half hour (at my cost) to call Inode to find out why.
They said I hadn't paid the bill.
I told them the bill wasn't overdue, but by the way, had been in contact with them earlier in the week about not receiving my bills from them.*
I paid bill anyway and faxed proof of payment to them.
Came home, called again, put on hold for another 40 minutes at my expense.
They say service will be on in 5 minutes.
Two hours later, service not on. I call again.
They say it wasn't a problem with bill after all (I knew that)but another problem.
I tell them that I have much work to do, and no time for no internet problems. By this time, it is 5 pm.
They tell me to call Austria Telekom, who can come out within two weeks to examine the problem. Within two weeks. What should I do... go on vacation?
When I complain that Austria Telekom isn't the answer (I believe it is similar to a problem last year, in which they change address for macs, but don't tell me), they disconnect me. It's a long holiday weekend here. Won't even be able to call anyone til Tuesday. And I have a Monday story deadline. Charming.
This company is called Inode and operates out of Graz. Really, the absolute worst I've seen in years. As soon as I can, I'm switching to another service. But if any Austrian readers are viewing this, feel free to let me know if you've ever had any sort of similar experience with Inode. I'm considering it as a business story for Der Standard or Die Presse--how private enterprise in Austria struggles to succeed simply because it refuses to act professionally competitive.
Lucky for me, an internet cafe opened in Hainburg this weekend. But it won't be open Easter Monday (national holiday in this Catholic country). And they won't allow me to work from my powerbook... so, not a fix.